General Shipping Information
Most of the International orders will get a tracking number to ensure all the process is clear.
Canadian & US buyers provide tracking number or delivery confirmation.
processing time usually 1-5 business days
Order will be processed 3 hr after the cooling-off period for buyers who may wish to cancel their order due to any reasons. There subject to cancellation fee if payment has been processed, I don't accept a return to most cases due to Hygiene reasons unless it is a very special case. I check all items before it gets pack and ship, I'm ensured 100% no damages before product get shipped.
In general, there will be no shipping schedule on regular weekends and Canadian Holidays, but if there is special order that required special time frame, please let me know asap. <
For special requests and large item orders, It could take longer.
I wish you fully satisfied with your purchase if you have any questions contact us I will try to fulfill your requests.
Where are your products shipped from?
We ship from Canada, Ontario and we working on establish warehouse in worldwide to speed up our shipping process.
Which Country do you ship to?
We Ship Internationally
One of our mission is to deliver item that you cannot find in your country and at your door step .
Currently we ship to:
Please contact us to get a quote for shipping to a different country.
ASIA----Rates Available Soon! Contact us for custom order
Hong Kong SAR
Customs, VAT and import taxes
Due to the customs policy varies in each countries, we CANNOT guarantee and provide import taxes on your order.
Our product price does not included import tax (DDU) of your country.
For all EU resident, There is changes on VAT law after July 1st, 2021 on VAT.
VAT e-commerce rules will abolish this provision as of 1 July 2021. After July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
Please check your with local country customs and tax authority for more information about import goods. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for shipping delays due to customs clearance.
Gift wrapping and packaging
Most of my shipments especially oversized stuffed toys will be vacuum seal whenever is necessary package in poly mailers, or a clean corrugated box.
Currently, I'm not offering a gift wrapping option or customized order, I will set it up in the future. If you have any special requests on the packaging, please send me a message I will get back to you asap.
Do I get a tracking number?
Yes, For buyer best interest, We offer tracking number to all of shipments. You will get notification via email or sms once we obtain tracking number from our courier partner. There are different Courier partner we choose that would be best suits for your products and location. (i.e., USPS, Canada Post, Royal Mail, etc ) .
For International Buyer, I recommend provide your phone number when placing your order.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses or some size limited to certain carrier, If you did not receive multiple tracking numbers, please reach out to us.