Shipping Policy for Addicted Collectibles 

 

Canadian Carrier Disruption Noticed

Dear customers, Most of the shipments delivered in estimated delivery time. However, due to the current situation of the Canadian major courier disruption and holiday seasons, We may experience shipments delay, and some of the carriers in certain countries do not provide a guarantee on delivery time. We will look for the most suitable carrier to deliver goods in a timely manner. 

Processing time

We are working hard to process all orders as fast as possible.  Processing time refers to payment and order verification, quality check, customization, and packaging. Each individual goods and products' process time could be different.  Large orders and customization orders could take longer.

In general cases, orders will be processed within 1-5 business days, if there is an error with your order or item that is not in stock we will notify you to confirm before we process your order.

All orders are ship from either the fulfillment center or directly from us, If you place your order before 12 pm, we will start processing it on the same day after the cooling-off  period excluding the backorder or pre-order items.

 

Shipping Time

This refers to the time and it takes for items to be shipped from our warehouse to the destination.  If you have any order that needs to meet a specific time frame, please contact us before placing your order and we will do our best to meet any timelines.

Estimated Delivery Date after the order dispatch from original facilities.
Rate is based on size and weight of the product; Destination and type of  services available to a different country)  Days (Business Days) 

	CANADA	United States
Tracked Parcel	3-14 Days	5-14 Days

 

International	Europe	Asia	Other
Standard Tracked	21+ days	21+days	24+days
International Tracked Parcel	2-7 weeks	4 - 12 weeks	4 - 12 weeks

All US orders will provide the Tracking numbers and as well as most of the countries. Canadian Orders will provide delivery confirmation or tracking information.

Please note that your tracking information might not be visible immediately on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. If you have any questions, please contact us

 

We Ship Internationally:

We ship to:

• NORTH AMERICA
  Canada
  United States
• EUROPE
  Belgium
  Denmark
  Finland
  France
  Germany
  Ireland
  Italy
  Netherlands
  Norway
  Spain
  Sweden
  Switzerland
  United Kingdom 
• OCEANIA
  Australia
  New Zealand
  
  The following Countries will be available for shipping soon, please contact me for a custom shipping rate.
  
  
• ASIA----Rates Available Soon!  
  China
  Hong Kong SAR
  Japan
  Malaysia
  Singapore
  South Korea
  Taiwan

Please contact us to get a quote for shipping to a different country.
Here is the list of countries that we do not provide an automatic shipping system on our checkout.  

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hungary, India, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

 

We currently not offer to ship to APO/FPO/DPO addresses.
We don't ship to the forwarding address or P.O Box

Some Requirements for different countries

For all International Buyers: we require and recommend all buyers to provide their contact number to us to ensure the carrier can contact you if any extra information need from you when the parcel arrived at the destination

Korea 🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

Mainland China/HK 🇨🇳, we require an additional address in CHINESE CHARACTER, please also fill in a CHINESE name if you have one.

 

Shipping Schedule, Carrier & Extras

The estimated delivery time or shipping time (which does not include weekends or public holidays) is from the date that your parcel was shipped.

Your parcel will be shipped with the most suitable carrier depends on the size and weight and destination country. most of the parcels will provide tracking numbers depending on the delivery services you choose, highly recommended when choosing a service with a tracking number service included, if you have any special request on how the parcel is delivered to you, please write a note to when you placing your order and we can instruct carrier with proper instructions.  Parcels will be delivered on working days and working hours, please offer an available address where someone can accept it as a signature may be required.

Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.

 

Gift item

For any international orders, the courier service does not accept item declare as a gift.  You can still contact us or leave a note on your order your item is a gift.

 

UNSUCCESSFUL DELIVERY*
Refund Policy for Unsuccessful Delivery

Refund Policy does not apply in any case including items damaged in transit, lost in transit,  etc. Otherwise, insurance should be applied. we provide parcel option for insurance up to $50-100 on each shipment, buyers can file insurance claims as soon as possible if falls under those situations within 60days.

Please be aware to avoid any undelivered parcel, when placing your order, please making sure the recipient is available with the correct name & address, and all additional info is provided, buyer responsible for any losses if buyers fail to provide correct information

Return Parcel
In any case, the parcel may return to us for one of the following reasons.
· Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon arrival)
· Insufficient Address
· Refused by Customer
· Moved, Left No Address
· Returned For Better Address
· No Such Street or Number
· Not Deliverable As Addressed Unable to forward
· No Mail Receptacle
· Vacant
· Refused
· Attempted - Not Known
· Box Closed - No Order
· Unknown Reason

Disregarding any reasons, We will be charged the return delivery cost by Carrier for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems.

 

Undelivered Solution

Some Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out to decrease your losses.

Unfortunately, We can't re-ship orders that carriers returned to us if the address is incorrect, or considered undeliverable, if you still want to purchase items that were undeliverable, place a new order on our website.

 

Pre-order Shipping 

Pre-order item referring the product is not in stock in our warehouse. We will ship orders as soon as possible once our pre-order stock has transferred to our warehouse or fulfillment center. Each product may have a different estimated arrival time, by ordering pre-order meaning you accept the ship day would be different from our regular shipping policy. There may be an unexpected reason that stock may not be able to deliver to us or delay, if we could not ship out your order for any reason, we will issue a full refund and your order will be canceled.

 

Customs, VAT and import taxes 

Due to the customs policy of different countries, we CANNOT guarantee the duty for you. For all International Customers, our order will not include import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product. Please check with your local country customs authority for more information about import goods.  Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for shipping delays due to customs clearance.

 

Fraud and violations

To protect our customers and assets, we reserved the right to declined orders and shipments due to suspected fraud or unlawful activities.

 

Limitation on Liability

Under any circumstances, by making each transaction from this website, our liability shall not exceed the amount of the total you paid (inclusive of shipping).

 

Final Note

Our shipping policy includes but is not limited to the above information. If the circumstance arises that falls outside of the above mentioned,  We will always work with the best solution as fairly as possible to customers, as well as using our site policy as a basis for all decisions.